Account maintenance is an important aspect of ensuring that older data is still available without limiting access to current data. Below are some frequently asked questions that we receive from Customers.

Q:  I have over 1,500 candidates in my Candidate List, but I’d like to see only the most recent data.  Am I able to archive older candidate files?

A:  Currently there is no archive function, but some customers like to create Branches relating to past years and request that data be moved into the Branches for later access.  For example, you may create a branch with the name “ABC Company – 2010” from the Administration column and then request to have all your 2010 candidate data moved into this branch.

Q:  If I delete older data, will I be able to retrieve it later?

A:  No, once you have deleted data from PrevueOnline.com, you will not be able to restore or retrieve this information.  Prevue Assessments staff may be able to restore some data, such as candidates,  positions & accounts, however, it can take up to a week to complete the work and there may be a fee associated with fulfilling the request.

Q:  How does Prevue Assessments recommend I maintain my account?

A:  Customers should go through their candidate data and delete any pending and/or duplicate candidate entries that are no longer required.  This will speed up your access to candidate data and reduce the chances of producing an error message when you need to access the data.

NOTE: If you elect to delete candidates from your list, we do not recommend using the Check All box located at the top left side of the Candidate List.  Using the Check All box selects ALL the candidates in your list and not just the candidates displayed on the current screen.  The best way to determine which candidates to delete, is to first use the Search functions at the bottom of the page to obtain an Export to Excel spreadsheet of all the candidates in your list.  From this list identify which candidates need to be deleted and use the Search criteria to locate these individuals and delete them.

Alternatively, you may use the column titles to reorganize the list by clicking on the column title.  Note that this will only reorganize the list, as it is not intended as a Search function, so all of your candidates will still be in the list.

The Prevue Selection report is the most frequently used report.  It is designed to assist in hiring decisions by utilizing job benchmarks and matching candidates’ scores to the benchmarks.  Below are some frequently asked questions that we receive from Customers.

Q:  I need to assess the Abilities only.  Can this be done and is a report available for the Abilities only?

A:  Prevue introduced the Abilities only assessment and the associated Learning & Reasoning report in August 2008.

For the assessment, you may assess candidates on the Abilities only by first establishing a Prevue Position with the scope “WNS1S2”.  Then create the Position’s benchmark and activate it before you establish an Activity for your position.  Be sure to set the assessment scope in your Activity to “WNS1S2” to ensure you assess the Abilities only when inviting candidates to this activity.

Once the candidates complete the Abilities only assessment, you may use the Prevue Online Report Viewer to generate the Learning & Reasoning report which is an abbreviated Selection-type report that looks at the Abilities only.

Q:  The Position’s benchmark does not seem to screen out candidates very well.  What should we do?

A:  Clients sometimes find that benchmark scale ranges have been set too short being only 3 stens wide, particularly for scales that are not proven to be key factors in job performance for a particular position.  This will affect a job incumbent’s ability to land on the benchmark, thereby reducing their overall benchmark suitability score.  It is recommended that benchmarks be reviewed periodically and adjustments made where necessary.  This is part of the benchmark validation process.

Q:  The Hiring Report Family has 3 other report types in addition to the Selection report.  How and when should these other reports be used?

A:  The Learning & Reasoning report can be used when assessing on Abilities only for selection.

The Working Characteristics report augments the Selection report that provides a five-page report describing how the candidate prefers to be paid, how important work is, how risky their decision making is, how they deal with change and their perception of the world.

The Individual report does not match candidates’ scores against a Position’s benchmark.  It only displays the candidates’ scores on the Prevue Assessments.  Due to the absence of a benchmark this report does not provide interview questions.

Q: Why isn’t the Prevue compatible with Mac computers?

A: Great news for Candidates using a Mac computer!

Mac users will be able to access the Assessment using Safari and Mozilla Firefox.  Prevue has established a Help Guide for Mac users to refer to in order to access the assessment by turning off pop-ups in Safari and Mozilla Firefox.

Q:  How can I see when a Position in my Position List was created and who created it?

A: The Position List page now displays the Date Created and the Position Owner.

Q:  When I establish a New Account, I want the “Serviced By” message to be automatically available, so that I don’t have to change the setting from “No” to “Yes”, to allow it to print on my reports.  Is this possible?

A: The Serviced By message defaults to automatically print on covers of client reports.

Q:  The Email Message History page doesn’t allow me to sort the history by the login who invited the candidates.  Can this be fixed?

A: The Search functions on the Email Message History page now allows you to sort by the login that sent the emails.

Q:  The Candidate’s Answer Sheet displays multiple answer sets for every instance the candidate has been reassessed.  Can the answer sheet display only the most current answer set?

A: The answer sheet for each candidate displays the most current answer set for any of the assessment sections you reassessed.  This means when the candidate has been reassessed, you’ll only see their more current responses.

Q:  The Learning & Reasoning Report is not displaying scores when candidates become interrupted in any of the timed sections.  Can you fix this?

A: The Learning and Reasoning report is now displaying scores properly for interrupted sections.

Some test candidates encounter difficulties in accessing or completing the Prevue Assessments online.  Generally the problems originate from the user or the computer environment being used to access the site.  Following are some common reasons & resolutions:

Pop-Up Blockers:

• The Prevue Assessments open in a pop-up window and pop-ups must be allowed in the browser to gain access.  Candidates often do not realize that the assessment opens in a pop-up window and that they must allow pop-ups to open, or in other words, disable pop-up blockers.  Frequently, candidates have multiple pop-up blockers installed in their browser as part of a tool-bar which was included with programs they installed and are unaware of these; therefore, they do not know that these pop-up blockers must be turned off.  Prevue provides a trouble-shooting guide directly on the testing website and a link to a more comprehensive guide.  Ideally candidates should complete the assessment using Mozilla Firefox.
• If pop-up blockers are not disabled, the candidate will receive a message that the assessment is open in another window, although this is untrue.

Internet Connection:

• Wireless internet connections tend to be unstable and may pose difficulties in downloading the screens in full.  It is recommended that computers are connected to a hardwired internet connection.

Instructions for responding to the questions:

• The assessment is completed by using the mouse to select the desired responses.  If candidates attempt to use the keyboard instead of the mouse, the responses will not register in their assessment and the candidate may in fact prematurely exit the assessment.  Where candidates are using a laptop it is recommended that they use a mouse rather than the touch pad on the laptop.

Firewalls, Anti-Virus/Anti-Adware/Spyware software:

• Firewalls and anti-virus software can pose communication or connection issues between the candidate’s computer and the Prevue servers.  This is typically the case when the candidate is using a work computer or laptop to access the assessment.  The security settings on the computers may not permit candidates to access unknown websites or permit the receiving of data from such sites.  Taking the assessment from a non-work related computer can be the difference between being able to access the assessment and not gaining access.

Computer Compatibility:

• The Prevue Assessments are not Mac compatible, therefore it is recommended that candidates use a PC based computer.  Some newer Mac computers have the ability to open in a Windows environment and use Windows based browsers.  Many candidates have reported that they are able to successfully complete the Prevue Assessments on the new Mac computers that have Windows-like capabilities.

Browser Compatibility:

• Not all browsers are compatible for opening the Prevue Assessments.  Mozilla Firefox is the recommended site for easiest access, however, candidates may also use Internet Explorer 6.0 or above, Netscape Navigator 6 or above, Opera 6.0 or above.

Prevue Online User Issues: Invitation Emails (Candidate Invitations, JDS or Concurrent Study):

Some of the more common questions we receive from Prevue Online Administrators are related to sending invitations to candidates for the Prevue Assessments or Benchmark studies.  Below we address the various items to check in your account to ensure invitations are being sent out.

• Candidates will have access to the site www.assessmentstation.com only if they are associated to an activity in PrevueOnline.com.  Activities are designed to communicate with www.assessmentstation.com in order to open access for various Prevue assessment sections.  If candidates are added from the Candidate Menu’s New Candidate page, the Administrator must select an Activity so that the candidate will have access to the necessary assessments.
• The best, most effective way to add candidates to the appropriate Assessment is to use the Prevue Wizard and select one of the Activities in the drop down menu.  For your convenience, you’ll have access to 5 default activities with access to various Prevue Assessment sections.
• Invitations sent out from Prevue Online are server generated and may be treated as spam, either because the site uses the Activity Owner’s email address to attempt to bypass spam filters or because info@prevueonline.com is not a recognized email address.
• The server address info@prevueonline.com should be safe listed or white listed by the recipients in the event that they have not received an invitation.
• Invitations may be sent out using either the Activity Owner’s email address (The main login on the account who adds candidates/participants to the site) OR using Prevue’s email address info@prevueonline.com.  Firewalls on the recipient’s mail server may prevent invitations from being delivered directly to the candidate/participant’s Inbox and the emails may be blocked or delivered to the Junk/Spam Folder.
• The Activity Owner’s email address does not match the IP address of Prevue Online and therefore may be rejected as spam.  In this case, amend the Email Defaults and/or Activity Emails to send from “System Standard Email” or in other words, using info@prevueonline.com.
• If sending from info@prevueonline.com, the recipient may face a similar problem as outlined above, so you will need to amend the Email Defaults and/or Activity Emails to send from the Activity Owner’s email address.
• Trouble-shooting can be done in the Administration column, under the Email’s Email Message History page.  You may also look in the Candidate List to see if the candidate has a Last Invite date listed.  If no date appears, then the candidate was not sent an invitation.
• Administrators may also check that the Activities are set up correctly to automatically send invitations.  If not, you will need to amend the activity or speak to your Prevue Representative for further instructions.

For assistance, you may email support@prevueassessments.com.  Please provide your full company name and your Prevue Distributor’s details in your email.