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Tag Archives: turnover
Case Study – Reducing Turnover
The company: The client in this case was a financial institution based in the Pacific North West that specializes in automobile financing and leasing as well as consumer debt consolidation. The collection department had 300 collection agents that struggled under … Continue reading
Some Real Numbers on the Cost of Turnover
Employee turnover is an issue that lingers as a serious negative impactor on productivity in most workplaces. Research studies have consistently shown that turnover in North America ranges between 25% and 30% on the average. Prior to the current recession, … Continue reading