Last updated: October 14, 2026
Prevue HR Systems Inc. (“Prevue”, “we”, “us” or “our”) is committed to protecting the privacy of the people we work with. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have.
This Privacy Policy applies to personal information we collect about:
- visitors to www.prevuehr.com and our other websites (the “Sites”);
- prospective customers, customers and partners, including their employees and representatives who communicate with us or use our platform as authorized users; and
- people who attend our webinars and events, request content, subscribe to our communications or otherwise contact us.
This Privacy Policy does not apply to:
- Candidates who complete Prevue Assessments. Their personal information is governed by our separate Candidate Privacy Policy.
- Personal information that our customers upload to or collect through the Prevue platform (such as candidate and employee data). We process that information on our customers’ behalf under our agreements with them, including our Data Processing Addendum, and the customer’s own privacy policy governs it.
1. Who We Are and How to Contact Us
Prevue HR Systems Inc. is headquartered in Vancouver, British Columbia, Canada. Our Chief Privacy Officer is responsible for our compliance with this Privacy Policy and applicable privacy laws, and can be reached at [email protected] or at the mailing address in the “Contact Us” section below.
2. Information We Collect
Information you provide to us
When you fill in a form on our Sites, request a demo or trial, register for a webinar or event, download content, purchase or use our services, or contact us, you may provide information such as your name, job title, company name, business email address, telephone number, mailing address, billing details and the content of your messages.
Information collected automatically
When you use our Sites or open our emails, we and our service providers may automatically collect information such as your IP address, browser and device type, pages viewed, links clicked, referring website, approximate location and the date and time of your visit. We collect this information using cookies and similar technologies, as described in Section 8.
Information about your use of our services
If you or your organization use the Prevue platform, we collect account and usage information about authorized users, such as login details, settings, support requests and how the platform is used.
Communications and meetings
We keep records of our communications with you, including emails, call and meeting notes, and support tickets. We may record and transcribe sales, onboarding and support meetings to keep accurate notes and improve our service.
Information from third parties
We may receive business contact and company information from publicly available sources, business data providers, software review and marketplace platforms, resellers, integration partners and event co-hosts, and combine it with information we already hold about you.
3. How We Use Your Information
We use personal information to:
- provide, operate, support and improve our Sites and services;
- respond to your inquiries, demo requests and support requests;
- manage our relationship with customers and partners, including account management, renewals, onboarding and training;
- process orders, invoices and payments;
- send administrative information, such as notices about our services, terms and policies;
- send marketing communications, such as product announcements, newsletters, educational materials and event invitations, in accordance with your preferences and applicable anti-spam laws;
- understand how our Sites and services are used, and personalize content;
- plan, measure and improve our marketing, including online advertising;
- maintain the security of our Sites and services, and prevent, detect and investigate fraud or unlawful activity;
- comply with legal obligations and enforce our agreements; and
- for any other purpose we describe to you when we collect the information.
If we want to use your personal information for a new purpose not described in this Privacy Policy, we will tell you and, where required, obtain your consent first.
4. Use of AI-Assisted Tools
We use AI-assisted tools from vetted service providers to help our team manage email, summarize customer communications and CRM records, prepare account reports and identify follow-ups. These tools support our internal work only. They do not make decisions about you that produce legal or similarly significant effects, and our providers are contractually prohibited from using your personal information to train their AI models. Only AI tools approved under Prevue’s internal policies may be used with personal information.
5. Consent and Legal Bases
In Canada, we collect, use and disclose personal information with your consent, which may be express or implied depending on the sensitivity of the information and your reasonable expectations, or as otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services to you.
Where the European Union or United Kingdom General Data Protection Regulation applies, we rely on the following legal bases: performance of a contract with you or your organization; our legitimate interests in operating, marketing and improving our business, where those interests are not overridden by your rights; compliance with legal obligations; and your consent, for example for certain cookies and marketing communications.
6. How We Share Your Information
Prevue does not sell personal information. We share personal information only as described below.
Service providers. We use service providers to help us run our business, including providers of cloud hosting, customer relationship management, email and communications, AI-assisted productivity tools, meeting recording and transcription, marketing automation, website analytics and advertising, billing and payment processing, and customer support. Service providers may use personal information only to provide services to us, on our instructions, and subject to confidentiality and security obligations.
Resellers and partners. We may share information with authorized resellers, distributors and integration partners who sell, support or provide value-added services for Prevue products, where needed to serve you or your organization.
Co-hosted events and content. If you register for a webinar, event or content offered jointly with a partner, we may share your contact information and product interest with that partner, as described at the time of registration.
Legal and safety. We may disclose information where we believe in good faith it is necessary to comply with the law or legal process, enforce our agreements, or protect the rights, property or safety of Prevue, our customers or others.
Business transfers. We may share information in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.
Aggregated or anonymized information. We may share information that has been aggregated or anonymized so that it cannot reasonably be used to identify you.
7. International Transfers
Prevue is based in Canada. We and our service providers store and process personal information in Canada, the United States and other countries, including countries in Europe, Asia and Australia where our service providers operate. When personal information is processed outside your province or country, it is subject to the laws of that jurisdiction and may be accessible to courts, law enforcement and government authorities there.
We take steps to ensure that personal information transferred outside your jurisdiction receives a comparable level of protection, including through contractual safeguards with our service providers. Where required by Quebec law, we assess the privacy implications before communicating personal information outside Quebec. The European Commission has recognized Canada as providing an adequate level of protection for personal data under the GDPR, and where other transfers of European personal data require additional safeguards, we use appropriate mechanisms such as the European Commission’s Standard Contractual Clauses.
8. Cookies and Similar Technologies
Cookies are small text files placed on your device when you visit a website. We and our third-party partners use cookies, pixels and similar technologies to operate our Sites, remember your preferences, understand how visitors use our Sites, measure the effectiveness of our emails and campaigns, and show you relevant advertising on our Sites and other websites.
Where required by law, we ask for your consent before placing cookies that are not strictly necessary, and you can change your choices at any time through our cookie settings. You can also set your browser to refuse or delete cookies. If you disable cookies, some parts of our Sites may not function properly. Our Sites do not currently respond to browser “Do Not Track” signals.
9. Marketing Communications
We send marketing emails in accordance with Canada’s Anti-Spam Legislation (CASL) and other applicable laws. You can unsubscribe at any time using the link in any marketing email or by contacting [email protected]. We will continue to send you service-related messages, such as account, billing and security notices, while you or your organization use our services.
10. How Long We Keep Information
We keep personal information only for as long as needed for the purposes described in this Privacy Policy, including to provide our services, maintain our business relationship with you or your organization, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.
11. Security
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including access controls, encryption in transit, and monitoring of our systems. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a privacy breach creates a real risk of significant harm, we will notify affected individuals and regulators as required by law. If you have a Prevue account, you are responsible for keeping your login credentials confidential.
12. Your Privacy Rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and learn how it has been used and disclosed;
- request correction of inaccurate or incomplete personal information;
- withdraw your consent or object to certain processing, including direct marketing;;
- request deletion of your personal information, subject to legal exceptions;
- receive certain personal information in a structured, commonly used technological format; and
- receive information about, and submit observations on, decisions made exclusively through automated processing, if any apply to you.
To make a request, contact [email protected]. We may need to verify your identity before responding. We will respond within 30 days, or within the time required by applicable law.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner for British Columbia, the Commission d’accès à l’information du Québec, or, if you are in the European Union or United Kingdom, your local data protection authority.
13. Children
Our Sites and services are intended for business use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
14. Third-Party Websites and Social Media Features
Our Sites may contain links to other websites and include social media features such as embedded videos and share buttons. These features may collect information such as your IP address and the page you are visiting, and may set cookies. Your interactions with third-party websites and features are governed by the privacy policies of the companies that provide them, and Prevue is not responsible for their privacy practices.
15. Testimonials
We may post customer testimonials on our Sites that include the customer’s name and organization. We obtain consent before posting. To request removal of your testimonial, contact [email protected].
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date and, where the changes are significant, provide additional notice, such as by email or a notice on our Sites.
17. Contact Us
If you have questions about this Privacy Policy, or want to access, update or delete your personal information, please contact our Chief Privacy Officer:
Email: [email protected]
Prevue HR Systems Inc.
Attn: Chief Privacy Officer
400-535 Thurlow Street
Vancouver, British Columbia
Canada V6E 3L2